Chromebook setup CA certificate error

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Technical Support

it was working fine, but then all of a sudden, after latest chrome update stopped working.

I try to redownload the certificate...when i click import, it doesnt see it. I change PKCS#12 to all files (and i also tried renaming one of them to .p12).

When i tried to open the certificate, i get an error "Please enter the password that was used to encrypt this certificate file."

no matter what password i try, it says "invalid or corrupt file". I can't browse websites at all.

Mobicip Support Mar 6, 2016

Re: Chromebook setup CA certificate error

We are sorry for the trouble. It appears that you have contacted our Email Support reg this issue and call was scheduled to assist further. Please be assured that we will look into the cause of this issue and will make sure that it is rectified asap.

Amanda Mar 13, 2016

I received the same error

I received the same error (asking for encryption password) on import of certificate. Is there a solution?

Mobicip Support Mar 22, 2016

Re: I received the same error

Hello Amanda

We need additional info reg your account and system details. Can you please send an email to our Email Support via your registered - email id? We will make sure that the issue is addressed asap.

Tony Taylor Mar 18, 2018

Same issue, just purchased

Same issue, just purchased and trying to setup on two acer chromebook but certificate not recognised after following setup instructions.

Mobicip Support Mar 21, 2018

Re: Same issue, just purchased

Hello Tony

As suggested above, please contact our Email Support and we will guide you through the set up steps. If required, we will even schedule a call to walk you through the process.

Sarah Jan 18, 2019

Same problem - private key missing, SSL certificate problem

I am having the same problem. Just purchased a brand new Chromebook and there is private key or code missing which does not allow the certificate to download. Can't use this laptop until this gets solved. Please help ASAP.

Mobicip Support Feb 11, 2019

Re: Same problem - private key missing, SSL certificate problem

Hello Sarah

Sincere apologies for the delay in getting back to you. This issue occurs when you try to import the certificate under 'Your Certificates' tab. You should be importing it from Authorities tab.

We suggest you to give one more try and check if it helps. Please follow the steps to import the certificate, once downloaded.
1. Go to chrome://settings/certificates
2. Click on 'Import' in the path Certificate Manager > Authorities
3. Select the downloaded certificate and click open.
4. Choose the option 'Trust this certificate for identifying websites' and click Ok.

In case the issue persists, please send us an email with the screenshot of the specific error page and we will investigate further. We really appreciate your help and patience as we work towards your satisfaction.