When I turn on my mobicip account on my Dell laptop to filter my children's internet activity, I get a green screen with the message "Child Profile Not Exist" and a message to login to my account. The message appears even when I try to access a website that I have specifically designated as ok for my child to visit. I did login to my account and tried making adjustments to my child's profile, but that did not help. I also uninstalled and reinstalled mobicip on my laptop but that not help either. Can someone advise me on how to get mobicip to resume filtering and allow internet access?