We are sorry for the trouble you are having. We suggest that try using the link one more time and check if it works fine now. Once you click on the link you will be prompted to enter your registered email id.
After confirmation, the password reset link will be sent to your registered email id. Please note that this link is valid for next 5 days. Then click on the reset link and you will be able to create a new password for your account.
If you are not able to click on the link sent to your email id, we suggest that you copy paste it onto a new browser page and try if it helps. Also we suggest that you try this on a computer rather than using your mobile device.
If you have any trouble finding the email or clicking on the link, please try using the link below.
Once the page opens, enter your new password and you should be all set.
Please let us know if this resolves your issue. If the problem persists, please let us know the exact error message that you get while trying the link and we will investigate further asap.
How hard is it to add a link to that password? I've never seen a website like this where a basic ability to manage your account, credit card etc is not available.
We sincerely apologize for the frustration caused by our website. We are in the process of making changes to our website including adding a 'Manage account' page. We hope to rectify the issues you reported above with this new version. We will keep you posted on updates regarding this new website. Until then, please send an email to Mobicip Support and we will take care of your issues immediately.
It looks like the Manage account page that you said you were working on last December is still not here. I need to change my credit card details but there's no way to do that.
I have requested that my account be terminated and I got a reply stating that it was done, but Activity Reports continue to be sent. My account (the one that's supposed to be canceled) says that it will renew automatically on May 1st. I thought I'd remove or edit my credit card details so that you will not charge my account, but there's no way to do that on your site. This is really poor!
What do I need to do to cancel my account and avoid getting charged for something that I'm not using and something of which I've requested cancelation?
We sincerely apologize for the delay in replying to your forum post. Our dev team is working on adding the 'Manage account' page for our users, but the work is not yet complete due to other high-priority projects. To cancel your account, please send an email with your Mobicip account email id to Mobicip Support and we will cancel your account immediately. If your premium subscription has been automatically renewed, please let us know and we will process a refund asap and make sure that your money gets refunded to your credit card.
Mobicip Support Nov 30, 2011
Re: Changing Account Password
Hello khawkenberry,
We sincerely apologize for the delay in getting back to you. You can change your password on this Mobicip page.
Please let us know if this answers your question. Otherwise we will be happy to assist further.
Mobicip Support
khawkenberry Dec 17, 2011
This worked! Thanks!
This worked! Thanks!
Stacey May 16, 2012
Password link does NOT work
This link does NOT work. Please provide another alternative.
Mobicip Support May 22, 2012
Re: Password link does NOT work
Guest Dec 22, 2011
change account password
How hard is it to add a link to that password? I've never seen a website like this where a basic ability to manage your account, credit card etc is not available.
mobicipp Dec 28, 2011
Re: change account password
We sincerely apologize for the frustration caused by our website. We are in the process of making changes to our website including adding a 'Manage account' page. We hope to rectify the issues you reported above with this new version. We will keep you posted on updates regarding this new website. Until then, please send an email to Mobicip Support and we will take care of your issues immediately.
Priya (Mobicip Support)
Jono Martin Apr 29, 2012
Manage Account Page
Hello,
It looks like the Manage account page that you said you were working on last December is still not here. I need to change my credit card details but there's no way to do that.
I have requested that my account be terminated and I got a reply stating that it was done, but Activity Reports continue to be sent. My account (the one that's supposed to be canceled) says that it will renew automatically on May 1st. I thought I'd remove or edit my credit card details so that you will not charge my account, but there's no way to do that on your site. This is really poor!
What do I need to do to cancel my account and avoid getting charged for something that I'm not using and something of which I've requested cancelation?
Jono
mobicipp May 6, 2012
Re: Manage Account Page
We sincerely apologize for the delay in replying to your forum post. Our dev team is working on adding the 'Manage account' page for our users, but the work is not yet complete due to other high-priority projects. To cancel your account, please send an email with your Mobicip account email id to Mobicip Support and we will cancel your account immediately. If your premium subscription has been automatically renewed, please let us know and we will process a refund asap and make sure that your money gets refunded to your credit card.
We apologize for any inconvenience caused.
Priya @ Mobicip Support
Judi Apr 11, 2012
change password
please send me information on how we change the password. thank you
Mobicip Support Apr 12, 2012
Re: change password
We apologize for any confusion caused.
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