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Can't type passcode in

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  • Technical Support

I side loaded Mobicip on my daughter's Kindle. At first, when she would click on the Silk browser icon the Mobicip passcode screen would come up and I would just type in the passcode and she was good to go. Now, the only thing that can be entered in the passcode space are numbers. The passcode we're using is a combination and so she can't access the web. Can you please give me some direction as to have to fix this problem? Thanks!

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Sue Apr 8, 2014

Re: Can't type passcode in

It is a lot easier to enter a 4-digit numeric passcode than the alphanumeric username / password combination. That is why we have the option (on Safe Browser for Android only at this time) of setting up a passcode. It appears that someone had setup the passcode on your device and probably doesn't remember it anymore.

Look for the link below the passcode field that says 'Forgot passcode?' Touch this link and you'll be able to enter your username / password to authenticate again.

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