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Can't add another premium device on premium account

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  • premium account

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  • Technical Support

Hi

I've had a premium account for several years by now, I now want to add a second device with the account (ipod touch), I installed mobicip on the new device and connected it with my account, all seems to be working fine on the ipod, but then on mobicip console it says this kid's profile is basic and not premium (I see the first kid profile as premium in the list, and the two profiles do not have the same setups), and also I canno't use the app control functionality.

I've read somewhere on the forum is it has to be installed with the same itunes store account on the device, so I uninstalled mobicip from the ipod, then connected itunes with my account, then tried the install again : at that point itunes tells me I can't install this app on this device with this account... ?

So at the end I had to resintall it on the ipod with my kid's itune account (he has a "no credit card account"), it's working fine, but with the same problem (basic and not premium).

Thanks for your help.

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Mobicip Support's picture

Mobicip Support Oct 15, 2015

Re: Can't add another premium device on premium account

We need to look into your account and order info to identify the actual cause. So, please contact our Email Support via your registered email id and we will guide you further accordingly.

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Jerome Cadet Nov 1, 2015

Sorry I just saw your answer,

Sorry I just saw your answer, I just sent the mail.

Thanks.

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