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Cancellation request ignored

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  • Technical Support

I sent a cancel request to support@mobicip.com on May 18th upon receiving a notice that my renewal would happen soon. No response was received, nor was my account cancelled as I was just billed for $39.99 today. Why make us email you to cancel (instead of having a feature to do it on the website like it should be) and then ignore the email? I've just emailed again, and I expect my account to be properly cancelled, and I expect to have the $39.99 refunded to me.

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Mobicip Support's picture

Mobicip Support May 26, 2016

Re: Cancellation request ignored

We apologize for any inconvenience caused. Please note that we take care of cancellation requests on a priority basis and always honor your request. It appears that you contacted our Email Support and got the refund, since you posted here. If the issue still persists, please let us know your Mobicip - registered email id and we will act immediately.

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