Forums:
I am having trouble logging in to mobicip on my son's ipod touch. I can log on fine on our desktop, but when I try to log in on the touch, I get the error message "Network Error - Error connecting to the server". I have purchased the premium and the app from itunes. help!
Suren Dec 30, 2010
Re: Can not log in from my touch
Hello formykids
We are sorry for the trouble you are having.
Is there a possibility that your son's device has the date and time set up wrong? Our dev team mentioned that this is the primary reason for the error message, so please go ahead and make sure that the time and date are set correctly on the device and let us know if this resolved the issue.
If the problem still persists, please let us know and we will investigate further asap.
Mobicip Support
formykids Dec 30, 2010
Thank you for your help!
Thank you for your help! This worked!
Suren Jan 1, 2010
Re: Thank you for your help!
formykids
Thanks for the note. We are glad to hear that you are all set.
Thank you for choosing Mobicip. Please help spread the word by submitting an anonymous review on the App Store. Click this link to launch iTunes and write a review.
Your help is greatly appreciated by the Mobicip crew!
jenniferknott Mar 3, 2011
This is the solution to my
This is the solution to my network connection problem on the iTouch!!
Guest Dec 31, 2010
IPOD works but MOBICIP no longer connects
We had it working fine. I tested my daughter's ipod by restoring firefox...and it connected no problem.
We are not getting an error message....just not connecting.
Does the site go down from time to time?
Guest Sep 25, 2011
child is asked to log on to mobi
my daughter is always asked to log in=to acct to access internet?
Mobicip Support Sep 26, 2011
Re: child is asked to log on to mobi
We are sorry for the trouble you are having. If setup correctly, you will need to login and enable the Mobicip browser only once. It will automatically remember the credentials and authenticate during subsequent sessions. It should not ask for the Mobicip login details every time you launch it. There might have been a temporary glitch in our server that could have caused this issue. We suggest that you try the following steps and check if it resolves the issue.
1. Double press the home button in your device
2. The apps that are currently running will be displayed at the bottom
3. Press and hold Mobicip icon and remove it from there
4. Then come back to the home screen by pressing the home button once
Then launch Mobicip app and check if you are able to login without being asked for the parent login credentials. Please let us know if the issue still persists and we will investigate further asap. We really appreciate your help and patience as we work towards your satisfaction.
Mobicip Support
Guest Dec 29, 2011
same problem
I can not launch mobicip on my daudghters ipod touch either, did you find a solution? I get nothing not even erroe notice.
Very frustrated!
priya@mobicip.com Jan 14, 2012
Re: same problem
We are extremely sorry for the trouble you are having. If you get the 'Network error, Error connecting to the internet' error, please check and make sure that the date and time on the device is set up correctly. The primary reason for the error is due to the time/date that are not correctly set up on the devices.
Please send an email with your Mobicip-registered email id to Mobicip Support if you still have issues and we will investigate the issue asap.
Priya @ Mobicip Support