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blocking of an incognito mode

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  • Technical Support

Mobicip works great when my son is the normal Chrome mode on his Chromebook but if he clicks the incognito mode, Mobicip does not work and he can access any website.  How can I prevent this???

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Mobicip Support's picture

Mobicip Support Aug 4, 2016

Re: blocking of an incognito mode

Please note that you will need to enable an option in settings for Mobicip to work in Incognito mode in your Chromebook. To enable Mobicip filtering in incognito mode, please go to Chrome browser's menu on the specific account > More tools > extensions > Check box 'Allow in incognito' for Mobicip extension.

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Lee C Sep 20, 2016

So how do you keep your child

So how do you keep your child from then unchecking this box?

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Mobicip Support's picture

Mobicip Support Sep 21, 2016

Re: So how do you keep your child

Hello Lee
You can block access to the extensions page to prevent deletion/disabling of Mobicip extension. Please login through your kid's account, click on the Mobicip icon and you should see the option 'Block Extension page'. Check mark the box next to it and it should block access to the extensions page.
 
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Sandra Feb 12, 2017

Incognito

This does not work. I have gone through several times trying to setup filtering on the incognito mode and it's not working. I have whipped out the whole computer and started from scratch. I installed your program and then gave my daughter back her computer only to find she can see anything she wants in incognito mode. Awesome. I help I want something that actually blocks them being able to get to inappropriate content is this not the product for me?!

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Mobicip Support's picture

Mobicip Support Feb 16, 2017

Re: Incognito

Hello Sandra
We need to look into your account and system settings to isolate the exact cause of the issue. So please send an email to our Email Support via your registered email id and we will investigate further asap.
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