authentication failed due to password mismatch

Tags:

blocking everything; authentication failed

Forums:

Technical Support

There are 4 child accounts on my Wondows 10 PC, and Mobicip was previously working fine in terms of blockg/allowing them to request access to various sites. But all of a sudden, for every account except my admin account, it gives this error message, "authentication failed due to password mismatch", and won't allow their accounts to browse to any website at all. How can I fix this?

Mobicip Support Aug 24, 2016

Re: authentication failed due to password mismatch

Please try changing your password and check if it helps.

Once you click on this link you will be prompted to enter your registered email id.

After confirmation, the password reset link will be sent to this registered email id. Please note that this link is valid for next 5 days. Then click on the reset link and you will be able to create a new password for your account.

If you are not able to click on the link sent to your email id, we suggest that you copy paste it onto a new browser page and try if it helps. Also we suggest that you try this on a computer rather than using your mobile device.

Please let us know if this resolves your issue. Otherwise we will be happy to assist further asap

Guest Sep 5, 2016

password mismatch

I am having the same problem. I tried changing the password and it didnt hep. I contacted Mobicip but did not get a response. Help!

Mobicip Support Sep 8, 2016

Re: password mismatch

We apologize for any inconvenience caused. Please confirm your Mobicip - registered email id and we will investigate further asap.

Molly Lee Sep 11, 2016

I am also having this problem

I am also having this problem and am at my wits end with your service. I emailed customer service twice and they suggested that I change my password. I did so- twice. My daughters computer is still in lockdown for "Authentication failure due to password mismatch." We haven't been able to use the computer for TWO weeks. Your responses are unacceptable. Consider me a VERY I satisfied customer!!

Mobicip Support Sep 18, 2016

Re: I am also having this problem

Hello Molly

Our dev team requested to have a remote desktop session with you to investigate and resolve this issue. They will be available for the remote desktop session during 9 AM to 2 PM EST. Please send an email with your phone number and a good time within these hours?

We appreciate your help and patience as we work towards your satisfaction.

Valerie Oct 8, 2016

Password mismatch

Having same issue. Daughter could not use computer at debate tournament. Have not heard from anyone. Have reset password twice. Not happy with this product at all.

Mobicip Support Oct 17, 2016

Re: Password mismatch

Hello Valerie

Sincere apologies for the delay. Please let us know the exact error message with error code that you see and we will guide you further accordingly. Also make sure that you do not have any space after email address as it can cause login issue as well.

If the issue still persists, contact our Email Support via your Mobicip - registered email id and we will investigate further asap.

Jeanne Oct 16, 2016

Authentication Failed

This help forum is no help help at all when there isn't an answer posted that can help others who are having the same problem.

We are having the "authentication failed due to password mismatch" issue on our home computer when my daughter uses her Windows 10 login. The "login again" link on the page is not available, so we can't even try to use another password.

Mobicip Support Oct 17, 2016

Re: Authentication Failed

Hello Jeanne

Apologies for the delay. Please try changing your account password and check if it helps.You can change your password on this Mobicip.com page

If the issue still persists, contact our Email Support via your Mobicip - registered email id and we will investigate further asap.

Lane Buckner Feb 19, 2017

I made it work

I ran into this issue today. The error message about mismatched passwords was locking all the child accounts. Changing passwords didn't help.

I uninstalled the application, downloaded the install package, and reinstalled Mobicip. That fixed the problem.