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App won't open on Kindle Fire (5th Gen)

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  • Technical Support

Does anyone know if the 5th generation Kindle Fire even supports this software?  I installed it per the instructions from Mobicip but when you try to open it, nothing happens.  Wondering if this is another scam.

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Mobicip Support's picture

Mobicip Support Dec 15, 2016

Re: App won't open on Kindle Fire (5th Gen)

A temporary glitch in our server could have caused this issue. Please give it a try one more time and check if it works fine now.
 
If the issue still persists, try to delete and re-install the app and check if it helps. After uninstalling the app, visit the Google Play Store, search for Mobicip and install the app. Then launch the app and use your email address and password to login.
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Kelli Mar 2, 2017

Get it to work?

Did you get it to work? I have a 6th gen Kindle and I can't get it to launch either. :( 

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Mobicip Support's picture

Mobicip Support Mar 7, 2017

Re: Get it to work?

Dear Kelli
Did you try to reinstall the app as suggested in our previous email? If the issue still persists, please contact our Email Support and we will guide you further accordingly.
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