App monitoring on Amazon Fire

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Technical Support

doesn't work.

Please can you help?

The instructions for android say that this is already included in the latest version of Mobicip and I shouldn't need to do anything else. However, for the Amazon Fire 8 HD I'd like to monitor, this doesn't seem to work: the apps monitoring page after I login to mobicip just refers me to a link that describes the above.

http://content.mobicip.com/content/how-monitor-apps-android

Does apps monitoring work for Amazon Fires? If so, how do I get it to work?

Thank you

Mobicip Support Nov 28, 2016

Re: App monitoring on Amazon Fire

We apologize for the confusion caused. Unfortunately, App monitoring feature is not available for Kindle Fire devices. Once you click on the Apps tab, you will not find the Kindle Fire devices in the list.

Sonia Frankhouser Feb 21, 2017

Kindle Fire HD

Are you kidding me?! I bought this software to monitor my daughters Kindle Fire HD. I am having a ton of trouble just getting it loaded. What is going on. Walk me through this step by step by step please. If this isn't possible I want a refund . SoniaSTOP

Mobicip Support Feb 23, 2017

Re: Kindle Fire HD

Hello Sonia

We sincerely apologize for the inconvenience caused. As mentioned in our previous post, App monitoring feature is not available for Kindle Fire devices yet.

We need to know your account info in order to honor your refund request. So, please contact our Email Support via your registered email id and we will act immediately.

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