"App Monitor" Option is Missing

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App Monitor

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Technical Support

am trying to get the App Monitor installed on my 3 devices. From the Mobicip app, I pick the gear icon and scroll down but there is no option offered for “App Monitor” as shown in the various screenshots on your website. There is nothing listed after the Privacy section when scrolling. This is happening on all of my devices. See the screenshot below. I have downloaded the latest app from the iOS store. Please provide some help on how I can get the App Monitor installed. Thank you.

Patrick Oct 31, 2016

App Monitor option is missing

I have the same problem as the user above. There is no "app monitoring" option for me to select on the iPhone 5 I am trying to monitor. Please provide tech support as soon as possible. Thank you.

Mobicip Support Oct 31, 2016

Re: App Monitor option is missing

Hello Patrick

A temporary glitch in our server could have caused this issue. We suggest that you try to delete and reinstall the app and check if it helps.

To delete Mobicip from iOS device, simply touch and hold the Mobicip icon until it starts shaking. You will see an x next to the icon, touch the x and the app will be deleted. If the x doesn't show up, you may have turned off the ability to delete apps. Go to Settings >> General >> Restrictions and select Deleting Apps >> ON. Then come back to the home screen and you should be able to delete Mobicip now.

Then launch the App store app on the device, search for Mobicip and install the app. Once you installed the app, launch it and login using your existing Mobicip account credentials.

Please let us know if this resolves the issue. Otherwise we will be happy to assist further.

Suzanne Blades Nov 6, 2016

App Monitor missing

I am totally confused!!!!. I have tried to place the app monitor on my own phone before I put it on my kids phone and the app monitoring is missing. I can't get to the settings as illustrated on your instructions. Please HELP!!!!

Is there a phone number I can call to walk me through it? Waiting days for a response is very time consuming.

Suzanne

Mobicip Support Nov 8, 2016

Re: App Monitor missing

Hello Suzanne

As cited in the above post, this was a temporary glitch. Uninstalling and reinstalling the Mobicip app will fix the issue. Please try and let us know if it worked.

Cara Nov 12, 2016

app

I have deleted and reinstalled app but all I see is a browser search. There is no setting or ability to control my kids stuff. Please help

Mobicip Support Nov 14, 2016

Re: app

Hello Cara

To access settings of Mobicip app in iOS device:

- Launch Mobicip app on the device

- touch anywhere on the screen

- touch the action icon at the bottom tray (an icon with arrow)

- there you can find the Gear icon for Settings

Curtis Mar 25, 2017

App Monitoring (iPhone 5)

The steps provided above do nothing. There does not appear to be any way to access the Settings in mobicip for an iPhone 5. Please help. This is very frustrating especially as I just paid to upgrade to premium.

Curtis

Houston, TX

Mobicip Support Mar 29, 2017

Re: App Monitoring (iPhone 5)

Hello Curtis

We checked in same device type at our end and we are able to get to the Settings by following the above mentioned steps. If you still face the issue, contact our Email Support and we will schedule a call to assist further.