Android Account switching

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Technical Support

If you swipe down to the notification screen in new versions of android, you can switch the account to "guest", and this allows the user to access the google chrome browser with ease... how do I ensure that the protection applies to the device, as opposed to an android account?

Mobicip Support Sep 15, 2015

Re: Android Account switching

As far as we know, the guest mode is just another account on the device. The Mobicip service should still be enabled regardless of the account you are using. Any other browser or app should bring up the Mobicip lock screen.

If you are not seeing this, could you please confirm that Mobicip is still installed in the Guest account? If yes, please select the Menu - Settings - Mobicip - App Restrictions and see if there is a list of apps that are blocked.

Please let us know and we will have our engineers investigate the problem. Also notify the device make, model and Android version running on the device. We appreciate your help and patience as we work towards your satisfaction.

Guest Sep 18, 2016

Mobicip is not enabled on

Mobicip is not enabled on Guest mode. Basically its a clean slate and you can choose to enable apps or not. I doubt if children will want to do it. This is a deal breaker for me as far as Mobicip is considered.

Mobicip Support Sep 19, 2016

Re: Mobicip is not enabled on

Please let us know your device make and model and we will investigate further asap. Meanwhile, if you do not want your user to create a separate account, you can block the Settings app in the device. Launch Mobicip app > Menu > Settings > Mobicip > App restrictions > find 'Settings' and block it.

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