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Activity not updating & apps not blocked although internet screentime blocked

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I have a child account on an iPad iOS 9. The screentime limits restrict access to the internet but all of the apps, games etc remain available.

No activity information is given on the parent account, and on the child iPad it says 'last updated 2 days ago'...but has said this for several days.

I have removed and reinstalled Mobicip from the child iPad but this makes no difference. Why is it not updating?

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Gita's picture

Gita Oct 6, 2020

Re: Activity not updating & apps not blocked although internet s

Hello KA

We need to look into your account to check few things. Please send an email to our Email Support via your Mobicip - registered email id and we will investigate further asap.

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courtney kay gehl Jan 19, 2021

this is the same issue with

this is the same issue with me. has there been a resolution to this issue?  i just signed up today and it's not showing up.  any help is appreciated.

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Gita's picture

Gita Jan 26, 2021

Re: this is the same issue with

Hello Courtney

We suspect that Mobicip is not active on your child's device anymore. We need to look into your account and logs to confirm this. So, please send an email to our Email Support via your registered email id and we will investigate further asap.

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Rob Nov 16, 2021

Same issue!

Having the same issue as above.  Locked down the childs Iphone, yet they are still able to acces all the apps! 

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Gita's picture

Gita Nov 29, 2021

Re: Same issue!

Hello Rob

Sincere apologies for the inconvenience caused and for the delay in getting back to your post. Please note that we had a temporary server outage during that weekend and that could be the cause of your issue. Our dev team quickly identified the issue and fixed it on time. Try uninstalling and reinstalling the app in your child's device and it should fix the issue. 

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Tanya Brown Aug 14, 2022

First time using and its not working

Im having the same issue. I installed on 3 devices and its downtime now but their devices are not down. All the apps are working. I know its connected because the internet limitations are working.  I could really use some help with this. 

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Gita's picture

Gita Aug 16, 2022

Re: First time using and its not working

Sorry for the trouble. We checked your account and see that you have removed Mobicip app and deleted all the devices from your account, since you contacted our Email Support. Please feel free to schedule a call with us at your convenient time. One of our support experts will get in touch with you and help you setting up your devices again. We will make sure that the screen time settings are setup and applied as you expected.

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