I don't want my subscription to be renewed automatically. I want to be given the option of chosing if I want to renew it or stop it. How do I do that? Or shall I just have to give my bank the order to stop payments?
We have looked up your email addres on our database and have made sure that your premium subscription will not be automatically renewed. We are working on a major update of our website and implementing a better order management system which will take care of this issue is part of the update.
In the meantime, users who do not want their subscriptions to be automatically renewed can send an email to Mobicip Support requesting a cancellation of their renewal and our customer support team will take care of the request immediately. In case the automatic renewal has been processed and your credit card is charged, again, please send an email to Mobicip Support and we will process a refund immediately. We apologize for any inconvenience caused.
We need to know your account email to honor your request. So, please contact our Email Support via your Mobicip - registered email id and we will act accordingly.
As per your request, we went ahead and canceled the auto-renewal of your Premium subscription. Please be assured that your subscription will not be renewed automatically when it expires on Nov 7, 2012.
However, we would really appreciate if you could share the reason for your dissatisfaction with Mobicip. It will help us understand any problems and resolve it for all users.
My account (e-mail sreekumar.paramu@gmail.com) was automatically renewed without my knowledge today. I do not want to renew the subscription, since I am not using this service any more. Kindly cancel the renewal, subscription and refund the charged amount.
Please note that your subscription was renewed in accordance with the terms you agreed to during sign up. The automatic renewal process and subscription model is mentioned on our website, sign-up process and terms. We apologize if this was not made clear to you when you purchased the subscription last year. Also, you should have received an email notification to your registered email id about the auto-renewal, seven days before the subscription was renewed.
It appears that you simultaneously contacted our Email Support reg the same concern and got your refund back.
Hello, I thought I had cancelled this last year, it has charged my account again! No refund last time and I am pretty fed up with a product I couldn't use back then and can't use now. I've emailed the support and still no answers, so I am asking in this public forum, please can someone refund these charges.
mobicipp Mar 5, 2011
Re: Subscription
We have looked up your email addres on our database and have made sure that your premium subscription will not be automatically renewed. We are working on a major update of our website and implementing a better order management system which will take care of this issue is part of the update.
In the meantime, users who do not want their subscriptions to be automatically renewed can send an email to Mobicip Support requesting a cancellation of their renewal and our customer support team will take care of the request immediately. In case the automatic renewal has been processed and your credit card is charged, again, please send an email to Mobicip Support and we will process a refund immediately. We apologize for any inconvenience caused.
Heather Campbell Jun 11, 2016
Please prevent my Mobicip Premium from renewing automatically
I renewed today June 11th, 2016 manually. I did not know it was set on auto renew. Please stop it from auto renewing on June 13th. Thank you.
Mobicip Support Jun 13, 2016
Re: Please prevent my Mobicip Premium from renewing automaticall
Fiona Smith-Pilling Aug 6, 2012
Automatic renew
Hi
My account is f.smith-pilling@oc.school.nz
i do not wish to automatically renew this please cancel this for me
Mobicip Support Aug 7, 2012
Re: Automatic renew
Hello Fiona,
Maria Barnes Jul 27, 2015
I do not want to renew
I do not want to renew
Mobicip Support Jul 30, 2015
Re: I do not want to renew
Sreekumar Paramu Aug 18, 2016
Cancellation of Subscription
Hi,
My account (e-mail sreekumar.paramu@gmail.com) was automatically renewed without my knowledge today. I do not want to renew the subscription, since I am not using this service any more. Kindly cancel the renewal, subscription and refund the charged amount.
Regards,
Sreekumar
Mobicip Support Aug 24, 2016
Re: Cancellation of Subscription
Colleen Sep 25, 2016
Subscription renewed anyway?!
Hello, I thought I had cancelled this last year, it has charged my account again! No refund last time and I am pretty fed up with a product I couldn't use back then and can't use now. I've emailed the support and still no answers, so I am asking in this public forum, please can someone refund these charges.
Pages