I have installed onto the ipad and set up new account both on the device and on-line and followed all the steps. the icon shows up but when I click to open the program it says it is authenticating but then in goes directly to a settings screen that says device name and in the box it says not named yet! if I touch the box it turns blue for a second but nothing happens. The "done" box on the top right does nothing. Having read that special characters might create a problem, I removed them but the problem remains... Thanks for your help.