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I have had no luck filtering youtube no matter what the filter settings are - mature, moderate, strict. Mobicip is the only browser on this device and the youtube app is blocked. I can access anything when youtube's restricted mode is off. When restricted mode is on, the search results are slightly better but not great. If youtube searches are done through mobicip, shouldn't the mobicip filters work?? What do I need to do?
Mobicip Support Jul 9, 2017
Re: Filtering YouTube through Mobicip browser
Yes, you are correct. When youtube.com is accessed through Mobicip app, filtering should work. There can be several reasons why this is not working for you. We need to look into your account settings to isolate the exact cause of the issue. So, please send an email to our Email Support via your Mobicip - registered email id and we will investigate further asap.
Jen Sep 23, 2017
Please provide solution
I browse this forum for solutions to my mobicip issues before contacting support. I often find posts which discuss the same problem I am experiencing, but no follow up by mobicip support is posted.
It would be helpful to me and others if the solution to user questions was provided, e.g. "the user had setting A but should have had setting B"
Mobicip Support Sep 25, 2017
Re: Please provide solution
jeffireland Sep 23, 2017
I seem to have the opposite
I seem to have the opposite problem. I find that the YouTube filtering is too strict, even with Mature setting. My son often complains that he can't access appropriate videos. There needs to be a way to request access, afterwhich I would receive an instant notification for approval. The notification should come from the Monitor app, and not just email.
Mobicip Support Sep 25, 2017
Re: I seem to have the opposite
Diane Oct 7, 2017
I cannot disable YouTube restricted mode
Mobicip Support Oct 12, 2017
Re: I cannot disable YouTube restricted mode
Guest Dec 21, 2017
I am a new customer and
I am a new customer and having nothing but issues with youtube as well as others have stated. ANY filter profile i set blocks youtube (unless its Monitor). In the reporting i see that just www.youtube.com is being flagged as mature and adult for some reason so i see why it would block it but why are you flagging it as that when its the main landing page? i'm on my 7 day trial but cant see actually paying for this if this is how it works
Mobicip Support Dec 25, 2017
Re: I am a new customer and