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Mobicip blocking Carbonite backup

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  • Technical Support

How do I get Carbonite through the Mobicip firewall?

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Mobicip Support's picture

Mobicip Support Apr 18, 2016

Re: Mobicip blocking Carbonite backup

We are sorry for the trouble. We have requested our dev team to look into this issue and will get back to you with an update as soon as we hear from them.

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Amanda May 20, 2016

Carbonite blocked

I am also having trouble with my Carbonite backup since installing Mobicip.  Is there an update on this issue?

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Mobicip Support's picture

Mobicip Support May 23, 2016

Re: Carbonite blocked

Hello Amanda
We sincerely apologize that it is taking longer than we thought to investigate the issue. Our dev team is actively investigating the issue and we will keep you posted on any updates regarding this. Unfortunately, the issue is a little more complicated than what we believed earlier and hence the delay in resolving it.
 
Please bear with us and we will make sure that your issue is resolved asap.
 
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Jay Horstmann Apr 23, 2017

Carbonite

Hello. Any word on whether we can start using Carbonite with your filter ?  Or can you specify a comparably priced online auto-backup that does work with Mobicip ? Thanks. 

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Mobicip Support's picture

Mobicip Support Apr 27, 2017

Re: Carbonite

Hello Jay

Unfortunately, this is a known issue. We have already informed Carbonite about the issue and haven't received any update from them so far, even after multiple followups. Since they are using low version of SSL, we couldn't proceed further anything on the issue from our end. We apologize for the trouble.

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Jason S Sep 3, 2017

Mobicip Blocking Carbonite backup

I am having trouble getting carbonite to backup when Mobicip is installed.  Any updates on this issue?

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Mobicip Support's picture

Mobicip Support Sep 12, 2017

Re: Mobicip Blocking Carbonite backup

Hello Jason
Unfortunately, no. We are still waiting for update from them.
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Guest Aug 22, 2019

Having the same issue on a

Having the same issue on a new laptop. Windows 10 with Mobicip installed. Carbonite not working. Also have another desktop running Windows 7 and Crashplan for Small Business is not working when Mobicip is installed. You guys need to fix this ASAP!!!!!

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Mobicip Support's picture

Mobicip Support Sep 5, 2019

Re: Having the same issue on a

Apologies for the delay in getting back to you. We need to know your device specifications and account settings to isolate the exact cause of the issue. So, please send an email to our Email Support and we will investigate further asap.

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