Online school ebook blocked and cannot allow access

Forums:

Filtering policy

My daughter is in 7th grade. With Mobicip turned on her zaner-bloser online ebook just appears as random text (does not issue a block message). When disabling it works as it should.

Here's the URL for the eBook https://my.zaner-bloser.com/product/21890/38813

Mobicip cannot be used on her Chromebook because it blocks her schoolbooks.

Mobicip Support Aug 24, 2016

Re: Online school ebook blocked and cannot allow access

Please note that a separate ticket was created for this issue and has been forwarded to the appropriate team. We will keep you posted on any updates reg this.

Mobicip Support Aug 25, 2016

Re: Online school ebook blocked and cannot allow access

This email is reg the issue you reported about accessing ebook in Mobicip enabled Chromebook. We checked and see that the site is a School portal that requires login. Will it be possible for you to provide the username and password for the site temporarily, so that our dev team can look into the issue and fix it? This will help us resolve the issue faster. You can change the credentials once the issue is fixed. Also let us know your Mobicip - registered email id for further investigation. You can send an email to our Email Support with these info.

Brad Smith Sep 6, 2016

Apologies for the delay, I

Apologies for the delay, I emailed the login credentials and info on how to recreate to the Email Support address above.

Mobicip Support Sep 8, 2016

Re: Apologies for the delay, I

Hello Brad

Thank you for getting back and sharing the info. We have requested our dev team to look into this issue and will get back to you with an update as soon as we hear from them.

Brad Sep 13, 2016

Zaner Bloser not working on Mobicip

Checking in on this, any update with the credentials provided on debugging?

Mobicip Support Sep 18, 2016

Re: Zaner Bloser not working on Mobicip

Hello Brad

Please try reloading (ctrl+r) the textbook window that is showing random text and it should load the e-book. Please try this workaround for now and check if it helps. Meanwhile, we are working on the issue and it should be fixed in next release.

Brad Smith Oct 4, 2016

Hi -

I tried the recommended workaround, but the behavior with Mobicip enabled now has changed. Instead of rendering a pop-up with random text on the screen it instead goes to attempt a download of a file. This file is unable to open and an invalid format.

Unfortunately this still means that we cannot enable Mobicip as she cannot access her online text books. Thank you for your continued assistance here.

Mobicip Support Oct 6, 2016

Re: Hi -

Hello Brad

We have requested our dev team to look into this issue and will get back to you with an update as soon as we hear from them.

Brad Smith Oct 14, 2016

Checking in on this. Any

Checking in on this. Any updates? We're not currently able to use the coverage on my daughter's computer.

Mobicip Support Oct 18, 2016

Re: Checking in on this. Any

Hello Brad

We are extremely sorry for the trouble you have been facing. We sincerely apologize that it is taking longer than we thought to investigate the issue. Our dev team is actively investigating the issue and we will keep you posted on any updates regarding this. Unfortunately, the issue is a little more complicated than what we believed earlier and hence the delay in resolving it.

Please bear with us and we will make sure that your issue is resolved asap.

Online school ebook blocked and cannot allow access

Tags:

Forums:

Re: Online school ebook blocked and cannot allow access

Re: Online school ebook blocked and cannot allow access

Apologies for the delay, I

Re: Apologies for the delay, I

Zaner Bloser not working on Mobicip

Re: Zaner Bloser not working on Mobicip

Hi -

Re: Hi -

Checking in on this. Any

Re: Checking in on this. Any

Pages