App crash, blocker issue?

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Technical Support

Having just paid for the premium service, I'm having real issues with the Mobicip app on an android tablet. It seemed to be working fine, but just as I think I'm getting to grips with it, the app won't open, the screen flashes all kind of things, and then it says the app has stopped working. Which in turn leaves apps like Chrome and Browser to be accessible with no restrictions.
Is there something I'm missing?

Mobicip Support Oct 26, 2015

Re: App crash, blocker issue?

A temporary glitch in our server could have caused the issue.

We suggest that you try to delete and reinstall the app and check if it helps.

Please follow the below steps to uninstall Mobicip from your Android device:

* Navigate to Menu > Settings > Applications > Manage applications

* Scroll through the list of apps to find Mobicip

* Tap on the app and then tap “Uninstall.”

Then download the app from Google Play store, launch it and login using your existing login credentials.

Please let us know if this resolves the issue. Otherwise we will be happy to assist further.

Alisha M Lust Mar 20, 2016

Uninstall

I cannot uninstall. I cannot close this tab. I cannot get the premium I paid for through the desktop onto the phone. I cannot set up the program. I cannot do anything really. I paid for the premium and can do nothing at all.

Mobicip Support Mar 22, 2016

Re: Uninstall

Hello Alisha

We need to check your account to isolate the device model and the exact cause. Can you please send an email to our Email Support via your Mobicip - registered email id? We will assist you further and will make sure that all issues are addressed asap.

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