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What does blocked by "custom phrases" mean?

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  • Filtering policy

Sometimes the Instagram.com website is blocked from my son's account with the reason being "custom phrases". What does this mean? Is Mobicip able to monitor the search phrases within the instagram website?

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Mobicip Support's picture

Mobicip Support Oct 6, 2015

Re: What does blocked by "custom phrases" mean?

Yes, any website accessed through Mobicip app will be filtered by Mobicip. We believe that you have blocked some phrases/words for your user profile. Any webpage that contains these keywords/phrases in its URL/content will be blocked by Mobicip for reason 'Custom Phrases'.

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Michael Hutson Mar 15, 2016

Custume Phrase Feature Recommendation

It would be super benificial to your users if the generic "custume phrase" would be replaced with the specific custume pharse that is blocking the site.

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Mobicip Support's picture

Mobicip Support Mar 15, 2016

Re: Custume Phrase Feature Recommendation

Hello Michael
Thank you for your feedback. We will forward it to our dev team and check if this can be implemented. We appreciate your feedback. It helps us prioritize our development effort and focus it on the most useful features.
 
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Jacqui Sep 28, 2016

Google.com being blocked for "custom phrases"

Yes! Please PLEASE add a feature that will indicate which custom phrase is causing the site to be blocked!!!! I am losing my mind trying to figure out WHICH phrase is blocking google.com on my son's computer. I don't want to whitelist google.com, but apparently that is the only way he is going to be able to use his computer at school tomorrow! UGH!!!!!!!

 

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Dyan Feb 26, 2018

why block?

my son is getting blocked from his school's homework website schoology ... and the reason is Custom Phrases ... why is this?

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Mobicip Support's picture

Mobicip Support Mar 7, 2018

Re: why block?

Hello Dyan
We need to look into your account to isolate the exact term that is causing this issue. So, please send an email to our Email Support via your Mobicip registered email id and we will investigate further asap.
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