Filtering overly restrictive for some

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Filtering policy

Some websites may be unnecessarily blocked, dependent upon how much you trust your children and personal/cultural differences. Is there a way whereby settings can be individualised, or requests made to unblock them? For example, my son (early teens) likes to access the Lego websites. I cannot see anything here that would be considered offensive.

sww44993 Mar 19, 2009

I agree, funbrain is a school approved website.

Does the filter allow more sites?

Suren Mar 19, 2009

Kid-friendly sites allowed for all levels

Hello RodGlen and sww44993

Lego and funbrain is not blocked for any filtering level now. There was a problem early on where some sites were being categorized incorrectly and blocked. This problem has been fixed now.

Please let us know if you continue to see the same issue.

Thanks

Mobicip Support Team

Guest Jan 12, 2010

Miniclip and Mobicip

is there any way to allow my son to access this site without upgrading to the premium account? The website isn't offensive in nature and seems strange that it is blocked? Any suggestions, Thanks.

Suren Jan 12, 2010

Change Filtering Level To Allow More Sites

You are right. Upgrading to Premium is not the only option. This site is categorized as online gaming. Since we use school-recommended settings, online gaming is blocked by default for the Elementary filtering level. If you wish to allow this site, you can do so by

- upgrading to Mobicip.com Premium and adding the site to your whitelist. To upgrade to Premium, simply login at www.mobicip.com and click Upgrade Now.

- changing your filtering level to Middle or High School level. To change your filtering level, login at www.mobicip.com and select Settings > Users. Allow a few minutes for the change to be propagated to our servers. Try again and the site should be allowed now.

Mobicip Support

Guest Jan 25, 2010

Over-Filtering

I too am experiencing over-filtering. I've stopped using the product because when I've gone to use my sons Ipod Touch, I can't evens search Target.com. THe same has happened for other sites, even after moving his level up to middle school. In my opinion, the content filtering is WAY too restrictive, and as paying consumers, we should have more control over what gets blocked.

I have stopped using the product because of this and would have a hard time recommending it to anyone. What good is filtering if you can't get ANYWHERE? You should not have to buy a "premium" subscription to make up for a "sub-standard" product, IMHO.

Thanks.

Jim

Suren Jan 25, 2010

Re: Over-Filtering

Jim

Your criticism is mostly justified and we appreciate the feedback. As you know, Mobicip is built mainly with school filtering requirements in mind. Online shopping is something that schools block for Elementary and Middle school levels. However, we do understand that this one-size-fits-all solution doesn't work for everyone. We have two recommendations for you:

1. Set the filtering level to High School. This is the least restrictive filtering level, and still blocks inappropriate content.

2. If you feel that High School level is too restrictive, you may want to purchase the Premium subscription. This will allow to customize the filtering and allow any sites or categories of sites that you think are over-blocked.

Having said that, we do modify our filtering policy based on user feedback. If there a consensus that shopping sites should be allowed for Middle School level, we can change it. But most parents using Mobicip find the filtering adequate, and even when we hear about complaints of over-filtering, there is no pattern as to which category is being over-blocked.

Let us know if one of the recommendations above works for you. If it doesn't, we can look at other options to help you out.

Mobicip Support

jlandwehr Jan 26, 2010

Over-Filtering

Support: Thanks for the reply. I appreciate your response. I'll try the High School setting and let you know if I have better results.

Jim

jlandwehr Jan 28, 2010

Better

Support. The Mobicip settings for high school seem better. I can at least access benign sites like Target.com, yet still get protection from the bad. Thanks.

Suren Jan 28, 2010

Re: Better

We are glad to hear that you are all set. Please let us know if you need any additional assistance.

Mobicip Support

Guest Feb 14, 2012

forum

my son uses a forum regularly and i have no problem with that i am a premium member and have whitelisted it and it still says 403 forbidden any help

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