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Mobicip not working

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  • Internet Safety Resources

Mobicip is NOT filtering any content in IE 8 on Windows 7 (64 bit).

I am using Nortons Security Suite. - noticed that this could affect filtering in another post but didn't see any followup on how to resolve.

I do have all the users setup under the "Mobicip Filter Settings" when I log in to Mobicip - none are left "Select User".

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priya@mobicip.com's picture

priya@mobicip.com Aug 7, 2011

Re: Mobicip not working

We sincerely apologize for the inconvenience caused. Our dev team is actively troubleshooting the problem and we will post an update regarding this as soon as we hear from them.

Mobicip Support

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priya@mobicip.com's picture

priya@mobicip.com Aug 7, 2011

Re: Mobicip not working

Our dev team investigated this issue and they suspect that the Norton security suite is possibly hijacking your internet traffic and preventing Mobicip filter from working properly including collecting your internet activity reports. While Mobicip works well with Norton's Internet Safety 2011, 2010 and Norton 360, it doesn't work with Norton's parental control solution also known as Norton Safety Minder. Can you please turn the Safety Minder off and try browsing the internet? Please make sure that you have turned on Mobicip by choosing a child user for the Windows user account that you will be browsing from.

Please bear with us and we will make sure that we resolve this issue to your satisfaction.

Mobicip Support

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Chris Jul 29, 2014

Still not solved

Hey I am having a similar problem. I am using Windows 8.1 surface pro, 64bit. I unistalled Norton Family Security, rebooted my computer, then installed mobicip 64 bit and am still having this problem. Any updates on the solution? I have the basic subscription model.

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Mobicip Support's picture

Mobicip Support Jul 30, 2014

Re: Still not solved

Hello Chris,
We are sorry for the trouble you are having. Can you please let us know the browser you are using? We may need to know your Mobicip - registered id to check the cause of the issue at our end. So, please contact our Email Support via your registered id and we will guide you further accordingly.
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