To cancel your subscription, simply email support(at)mobicip.com from the registered email address. We will cancel the subscription and send you a confirmation within 24 hours. We are working on making it easier for you to manage your subscription online without contacting us via email. Please bear with us and we will post an update here as soon as the feature is implemented.
There could be multiple reasons for the app disappearing from the iPod / iPhone / iPad. If the setup was done correctly, this should not have happened. Here are a couple of suggestions you should try out to fix this.
1. As a first step, try this. Connect the iPod / iPhone / iPad to the computer, launch iTunes and select the device from the left hand panel. Select the Applications tab and look for Mobicip on the list. If the checkbox for Mobicip is unchecked, go ahead and check it and click Sync at the bottom of the screen. This would install the app onto the device.
If this is not the first time you are setting up a passcode, and you are being asked to enter a passcode for Restrictions, you or someone else who used the device had setup the passcode already. You can try to remember or get the passcode somehow. If not, the only other option is to wipe the device clean and restore it to factory settings. See this article on Apple's support website describing this feature.
Mobicip's filtering policy is based on filtering settings used by US K-12 schools. While this is very effective most of the time, many users have specific websites that they would like to be allowed or blocked.
Yes, the Mobicip.com Premium service is tied to each device and is an annual subscription. Our goal is to offer the highest quality parental control and internet filtering solution to parents, and this means that staying on top of the quickly evolving web world, updating the technology and maintaining the service is crucial.
We had interviewed many parents and the pricing was based on an overwhelming response from them. Thanks to everyone that responded and expressed interest in the premium subscription even before it went live.