We have mobicip on both of our childrens ipod's. They both have the iPod Touch (newest version) and at home it works perfectly but when they go to their grandma's house and utilize her wireless internet connection they can not get access to anything - it shows that it is connected but when we try to open anything it says there is no internet connection. It worked perfectly before we added mobicip so I am wondering if you would know what the issue is.
Thank you so much!
Kim
Re: Wireless Connection
Submitted by mobicipp on
We are sorry for the trouble you are having. Mobicip should work just like Safari wherever there is internet access. Can you please let us know the error message displayed when you launch Mobicip? Is it something like 'Network error, error connecting to the internet'?
Please enable Safari on the devices and check if you are able to access the internet using Safari. If you have completely lost internet and Safari doesn't work either, then we believe Mobicip did not cause this issue. Our app runs in a sandbox and cannot affect anything in the system. This is a restriction imposed by Apple that no developer can violate even if we wanted to.
Once we get your reply, we will be able to let you know the next steps and make sure that your kids are able to access the internet using Mobicip.
Mobicip Support
Same error here
Submitted by Guest on
I'm getting the same error
"Error connecting to the Internet (-3,2,bad URL)
Re: Same error here
Submitted by mobicipp on
Some users located in Ireland, Saudi Arabia and Kuwait had reported a network error problem. A similar error is reported if your date and time is setup incorrectly, but this region-specific problem could not be resolved even if your time and date was setup to be consistent with your actual location.
We are happy to note that the region-specific problem has been resolved and a beta version issued to the users who contacted us. If you are in one of these regions, the workaround is to set your time zone to GMT (London time) by following the steps below:
1. Launch Settings.
2. Select General > Date & Time.
3. Turn Set Automatically to OFF.
4. Set Time Zone to London, UK.
5. Set Date & Time to be consistent with London time.
Mobicip should work correctly after this. Please bear with us as we publish the next update via the App Store that will resolve the problem. Hearty thanks to the users who contacted us and helped beta test the solution.
Mobicip Support
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