Weblinks from email won't open

Posted: Sat, 07/24/2010 - 07:00

How can I change the default browser on the iPhone so that when tapping a link in an email, it opens up the website using Mobicip?  With Safari disabled, this function doesn't work.  I'm guessing it's an easy fix, I just can't find the instructions anywhere.  Thanks!

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Re: Weblinks from email won't open

  • Tue, 07/27/2010 - 18:33
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redmom

Our apologies for the late response to this query.

Apple's iPhone SDK doesn't allow third-party apps to be launched from other apps. Actually, their documentation suggests a method to make this work, and we have implemented it already. But due to a bug or some other unknown reason, this documented feature is not working. Other app developers have been complaining about this as well, and we expect Apple to start supporting this in their next major OS update.

The only workaround we can suggest at this time is to press down on the link in the email, select copy, then switch to the Mobicip browser and tap the URL bar to paste the link. It is definitely not smooth, but many users live with it for lack of a better option. In iOS4, this process is made much simpler as you can double tap the home button to switch between the email and Mobicip.

We are hoping this bug will be fixed in a future version of iOS. Until then, the workaround mentioned above is what we can suggest.

Please let us know if this answers your questions. Otherwise we will be happy to assist further.

Mobicip Support