We apologize for any inconvenience caused. Here are the answers to your questions:

>> I've just signed up for a number of Premium device licenses but I don't seem to see that reflected anywhere?

It appears that your devices have picked up the premium subscriptions, since you posted in this forum. You should be able to view the internet activity generated for your devices when using Mobicip, on the Reports tab of the web monitor. Please note that it may take up to 15 minutes for the premium subscription to show up on your account and on your devices. The devices will automatically pick up the premium subscription when you launch Mobicip Safe Browser on each device after the 15-minutes. We apologize for any inconvenience caused.

>> Also how long will it take for changes on the site to push down to devices, i changed the user name and set a different filtering profile but the app still shows the old name and there is no records in the reporting tab.

It may take up to 30-45 minutes for any change that you make on the web monitor to reflect on the device.

>> Also how do you remove devices to reclaim the license count

To remove a device listed under your account, you may need to send us an email request mentioning the name of the device. We will remove the device at our end and send you a confirmation asap.

Please let us know if these answers your questions. Otherwise we will be happy to assist further. Thank you for choosing Mobicip.

Mobicip Support