no browing history

Posted: Mon, 01/02/2012 - 08:00

 I bought the premium service for my two ipod touches yesterday.  I confirmed they are properly registered.  I've done some browsing on them myself yesterday and today in the mobicip browser, and no browser history is showing up on the mobicip website when i log in.  Please let me know if there is something I'm missing to turn on.

‹ Can not log in from my touch blocking sites that should be allowed ›

 Some history showed up now,

  • Mon, 01/02/2012 - 11:04
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 Some history showed up now, but not all of it.  What assurances or explanations can I get that I'm getting the whole history?

Re: Some history showed up now,

  • Thu, 01/05/2012 - 21:35
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We are sorry for the trouble you are having. Please note that it may take up to 30 minutes for the premium subscription to be applied to your Mobicip account. Then, it may take up to 30 minutes for the premium subscription to be applied on your device (when you use the Mobicip app on the device the next time). This may have been the lag you saw when you used Mobicip on the device and did not see the internet activity reported on the reports pages. But please be assured that once it becomes registered as a premium device, internet activity from your daughter's device will always be collected and stored in our servers. You will have access to the reports in their entirety for the last 60 days on the Reports tab.

Priya @ Mobicip Support

Same problem for three weeks

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  • Thu, 01/12/2012 - 05:56
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 I have the premium service, too, and have verified mobicip is running on my phone. However, the history hasn't updated since December 24.  I had recently added a new device and renewed the subscription, and it was working fine. Now I'm only getting the history on the new device and one of the original devices. The other originally registered phone is not recording the history. 

Re: Same problem for three weeks

  • Sat, 01/14/2012 - 13:22
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We sincerely apologize for the trouble you are having. Please send us an email to Mobicip Support with your Mobicip-registered email id and we will investigate this issue asap. We have thousands of users who use our app and our premium subscription every day without any issues. We suspect that the premium subscription may have been picked up by the wrong device and hence you are not able to view the history on the original device that was intended to have the premium subscription. Please send us an email and we will make sure that the premium subscriptions are assigned to the right devices.

Priya @ Mobicip Support