We had a premium license on an idevice which was accidentally drowned by soap bubbles and water.
We have a new device, and would like to have it take over the old device's premium subscription.
I do not see how to accomplish this via the website.
Thanks.
Need to move premium license from dead device to new device
Submitted by coyotetree on
I'd like to know this too. I
Submitted by Guest on
I'd like to know this too. I have several iphone/itouch devices on my account. There are a couple that are no longer ued. How can I remove the devices and how do I know which i which without the serial number?
Re: I'd like to know this too. I
Submitted by mobicipp on
Please send us an email with your Mobicip-registered email id and we will help you with removing the devices that are no longer used under your account.
Mobicip Support
same problem
Submitted by Guest on
I have the same problem as the OP. My sons iphone died and we got a replacement. Restored our backup onto it with iTunes so it has the same name, etc. now i see that it has not reported since the change and i have two phones with the same name, one of which says i need to buy premium. Can you help me move my subscription?
greg
Re: same problem
Submitted by mobicipp on
Dear Greg,
Please send an email to Mobicip Support with your Mobicip-registered email id and we will go ahead and do the transfer immediately. We apologize for any inconvenience caused.
Mobicip Support
Re: Need to move premium license from dead device to new device
Submitted by mobicipp on
We are sorry for the trouble you are having. We do not have the option where our users can transfer the premium subscription between devices right now. We are planning to change this in the future and our dev team is working on this. In the meantime, the only way for our users to transfer their premium subscriptions is to send an email to Mobicip Support requesting the transfer and we will take care of the transfer immediately. We apologize for any inconvenience caused. We will post an update as soon as we make changes to our website and allow users to do premium transfers from their Mobicip account.
Mobicip Support
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