Mobicip has been working for a couple of months but now it won't launch at all. I have an iPad2. The knowledge base articles related to Mobicip not launching all refer to iPod touches. Please help!
Mobicip won't launch on iPad2
Submitted by iowalongs230 on
Re: Mobicip won't launch on iPad2
Submitted by Gita on
We are sorry for the trouble you are having. We suggest that you delete and reinstall the app and check if it resolves the issue.
To reinstall Mobicip Safe Browser, press and hold the icon until it begins to wiggle, then delete. Visit the App Store and search for Mobicip. Install the app by selecting BUY NOW. Make sure that you use the exact same iTunes account that you had used before to purchase the app. You will not be charged for purchasing the same app again.
Once you install the app, login using your existing Mobicip account and you should be able to use the browser without any issues.
Mobicip Support
Unable to launch on iPad 2
Submitted by Guest on
I just purchased Mobicip and am unable to launch on ipad2. I have deleted the app several times and reinstalled without success. What next?
Re: Unable to launch on iPad 2
Submitted by Gita on
We are sorry for the trouble you are having. If you can please let know what exactly happens when you try to launch Mobicip on your iPad 2, we will guide you further accordingly. Do you get any error message with error code during the process? The error code will help us isolate the cause of the issue faster. Also, please let us know your Mobicip - registered email id or send us these details to support@mobicip.com through your registered email id and we will proceed further asap.
We really appreciate your help and patience as we work towards your satisfaction.
Mobicip Support
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