Once the Mobicip Safe Browser has been setup, you will not be required to login again unless you change the password. Recently, a few users have reported that the login screen seems to show up at launch unexpectedly.
UPDATE: The latest update - v 2.1.5 - of Mobicip's Safe Browser is available on the App Store since Dec 18. This login issue is resolved in the latest update. We are no longer accepting beta requests from users who run into this issue. Simply get the latest update from the App Store and you should be fine.
Our dev team has identified a possible fix for this problem. We need to confirm if this indeed resolved the problem and we need your help. We will set you up with a beta version of Mobicip containing the fix so you can try it out. There is no obligation to participate in the beta. We only expect your feedback and continued support.
We will need your device UDID to enable the beta version.
- To find your iPod Touch's UDID, just plug it into your computer and wait until iTunes recognizes it.
- Select your iPod Touch from the Devices list in iTunes.
- Click the "Summary" tab.
- To see your UDID, click on the word "serial number" beside the picture of the iPod Touch.
- You should see the word "identifer" and an alphanumeric string – this is your UDID.
- To copy it, just press command + C on your Mac's keyboard (or control + C in Windows).
Paste the UDID in your reply to this email. We will send you the beta version along with simple steps to setup.
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3 comments postedUPDATE: The latest update - v 2.1.5 - of Mobicip's Safe Browser is available on the App Store since Dec 18. This login issue is resolved in the latest update. We are no longer accepting beta requests from users who run into this issue. Simply get the latest update from the App Store and you should be fine.
We are happy to share the good news that the reason for the login problem has been identified. It is, strangely enough, tied to the orientation of the device at the moment you close a tab or window inside the Mobicip Safe Browser. The problem occurs when:
- the device is face down or face up, for instance, placed on a flat surface
- and any tab is closed
It causes associated data like bookmarks and login information to be erased. To avoid this problem, try to keep the device in any position but horizontal when you close a tab inside Mobicip.
Our development team is investigating a solution for this bug, and we should have an updated beta soon. Follow the instructions above to send your device UDID to us, or you can simply wait for the next update on the App Store.
Meanwhile, remember not to delete any tab when the device is perfectly flat, facing either up or down.
If your Mobicip beta provisioning profile has expired, installing the latest beta (same instructions as before) should fix the problem. Or you could simply download the app from the App Store. Use the same iTunes account that you had used to download the app before, and you will not be charged.