Once the Mobicip Safe Browser has been setup, you will not be required to login again unless you change the password. Recently, a few users have reported that the login screen seems to show up at launch unexpectedly.
UPDATE: The latest update - v 2.1.5 - of Mobicip's Safe Browser is available on the App Store since Dec 18. This login issue is resolved in the latest update. We are no longer accepting beta requests from users who run into this issue. Simply get the latest update from the App Store and you should be fine.
Our dev team has identified a possible fix for this problem. We need to confirm if this indeed resolved the problem and we need your help. We will set you up with a beta version of Mobicip containing the fix so you can try it out. There is no obligation to participate in the beta. We only expect your feedback and continued support.
We will need your device UDID to enable the beta version.
- To find your iPod Touch's UDID, just plug it into your computer and wait until iTunes recognizes it.
- Select your iPod Touch from the Devices list in iTunes.
- Click the "Summary" tab.
- To see your UDID, click on the word "serial number" beside the picture of the iPod Touch.
- You should see the word "identifer" and an alphanumeric string – this is your UDID.
- To copy it, just press command + C on your Mac's keyboard (or control + C in Windows).
Paste the UDID in your reply to this email. We will send you the beta version along with simple steps to setup.
Comments
11 comments postedI am unable to login on the iTouch that has the parental login screen display. I have tried to login in to several devices with the Mobicip downloaded but it gives a "Network Error, Error connecting to the server" over and over again. I am frustrated that this service does not work since I have already paid for it. Please fix ASAP.
Application downloaded ok but same error as above with error upon launch. Never got to login screen. No orientation issue here. Error on 4.2 and when updated to 4.3.3. Tried on Home broadband and mobile broadband. Ok with safari. not with mobi.
Whats going on? please help
Can you send me a version that works.
please email
jenmcell71@hotmail.com
First of all, we are sorry that you are having these problems. We understand that is can be very frustrating and tiring.
Somehow, somewhere, access to Mobicip's servers is being blocked on your network. It could be at your home router or the local ISP. Please contact us using the contact form or by email at support(at)mobicip.com and we will work with you to resolve the issue.
Mobicip Support
We are very sorry for the trouble you are having. Please bear with us and we hope to resolve the issue to your satisfaction.
It appears that access to the Mobicip service is being blocked somewhere on your network. If possible, can you try Mobicip through some other access point, perhaps a neighbors or at a local Starbucks or the local library? If you are able to launch and use Mobicip from any of these access points, we can conclude that there is something on your network that is blocking access to Mobicip's servers.
Some routers block access to specific ports and this may be blocking access to Mobicip. If you manage and only allow specific websites on the network, you may want to allow access to
*.mobicip.net
which is the Mobicip server that the app uses. Please note that this server is different from the website itself.
Please try this let us know the results. We will be able to provide additional advice based on your report. Also, is there a phone number that we can reach you at? It may be easier to discuss and troubleshoot this problem over the phone.
Again, we apologize for the disappointing experience you have had. Please be assured that there are tens of thousand of parents and school administrators using Mobicip around the world, and this seems to be a very unique problem. So we are confident that we can investigate and resolve the issue, failing which we will issue a refund.
Thanks in advance for your patience as we work through this issue.
I am having the same problems that have been described above. What I am really confused about is that this app was installed on two iTouch on the same day. It works on one, but not the other. Because of this, I can conlude that it is not access point.
I have purchased the premium service, but that service is useless because the app doesn't work.
What can be done to fix this problem
We are extremely sorry for the trouble you are having.
Is there a possibility that the iTouch that will not let you login using your Mobicip account was associated with another Mobicip account (that you may have created and canceled) previously? If this old account was a premium account, then the device has to be released from the account so that it can be used on this new account.
Can you please send an email with your Mobicip-registered email id to support(at)mobicip.com so that we can investigate this issue further.
I am hugely disappointed and frustrated with this APP. I have downloaded it on to my sons IPOD touch and cannot get anything but a Network error message over and over. I can log on fine to the website. I am careful about the case of the letters, etc. Why make an app that doesnt work properly? I have downloaded this after the suppossed DEC 18 update that fixed the problem. I searched to see if I was the only one having the issue. Apparently I am not. Fixing the date time. Resetting the device, etc have yielding nothing that fixes the problem. Please get back with me so that I can resolve the issue, or else I want my money back.
rigginsjessica@rocketmail.com
First of all, we are sorry that you are having these problems. We understand that is can be very frustrating and tiring. Somehow, somewhere, access to Mobicip's servers is being blocked on your network. It could be at your home router or the local ISP. Please contact us using the contact form or by email at support(at)mobicip.com and we will work with you to resolve the issue.
Mobicip Support
UPDATE: The latest update - v 2.1.5 - of Mobicip's Safe Browser is available on the App Store since Dec 18. This login issue is resolved in the latest update. We are no longer accepting beta requests from users who run into this issue. Simply get the latest update from the App Store and you should be fine.
We are happy to share the good news that the reason for the login problem has been identified. It is, strangely enough, tied to the orientation of the device at the moment you close a tab or window inside the Mobicip Safe Browser. The problem occurs when:
- the device is face down or face up, for instance, placed on a flat surface
- and any tab is closed
It causes associated data like bookmarks and login information to be erased. To avoid this problem, try to keep the device in any position but horizontal when you close a tab inside Mobicip.
Our development team is investigating a solution for this bug, and we should have an updated beta soon. Follow the instructions above to send your device UDID to us, or you can simply wait for the next update on the App Store.
Meanwhile, remember not to delete any tab when the device is perfectly flat, facing either up or down.
If your Mobicip beta provisioning profile has expired, installing the latest beta (same instructions as before) should fix the problem. Or you could simply download the app from the App Store. Use the same iTunes account that you had used to download the app before, and you will not be charged.