Have Mobicip running fine on iPad2. Online account and iPad2 account are both behaving well. Just purchased 2 new licenses for Windows 7 version of Mobicip. Installed per directions on website. All seems to have installed fine, but when i launch the Mobicip client on Win7, I get a "Login Failed! (2)" message everytime in the Login window. I am using my email address and the correct password (yes, I have checked for caps lock etc.). I even changed the password on the Mobicip website (which I can still login to with no issues) to see if that would help, but no luck.
Anyone have the same issues with Win7? Any hints as to what to try next?
Thanks!
Still having same issue with new account
Submitted by Guest on
Created an entirely new account on a separate email address. Still having the exact same issue. Win7 client will not login and will only show the "Login Failed! (2)" error. Tried from a separate PC on different network with no filtering, no anti-virus, etc. Seems more like an issue with Mobicip. Any help will be appreciated.
Thanks!
We sincerely apologize for
Submitted by Gita on
We sincerely apologize for the trouble you all have been facing with using Mobicip. We feel that it would be better if we work out this issue over the phone. Please send an email to support@mobicip.com with your phone number and a good time to call and one of our technical support experts will get in touch with you at the appointed time.
I have the same issue. I
Submitted by Guest on
I have the same issue. I have mobicip on two iphones - no issues. Added it to a netbook...working fine. Just added it to a HP Windows 7 account. Downloaded per instructions. Tried to launch the icon to finish the set up and it keeps saying that my login failed. it reads: Login Failed! (2)
I know that the email and password are right and caps arent' locked.
Pls help both of us!
Thanks
Same Problem for me
Submitted by Guest on
@bkbrowning
I'm a new user. Registered a new account. My own laptop running Windows XP can log on to Mobicip's site just fine. I did the same thing you did, and had exactly the same problem ("Login Failed! (2)" on my child's new laptop running Windows 7, 64-bit version.
Surely can use some help. Hope they monitor this forum over the Christmas holiday. Otherwise, we could be looking for a long long delay.
Having the same problem.
Submitted by Guest on
Having the same problem. Mobicip works fine on iPod Touch but can't log in on Windows 7 after purchasing premium subscription for Windows 7 and installing Mobicip, get the same message, "Login Failed! (2)".
Login Failed!
Submitted by Guest on
Same issue here. Toshiba laptop with Windows7 64-bit.
I hope they figure this out soon!
I too get login failed (2) message after install
Submitted by Guest on
I followed the 'buy now' message filled out the info and paid. I then downloaded the 64bit version for my daughters new laptop and installed however when i launch the Mobicip and attempt parent login I get Login Failed! (2) although I can log into the web site fine so the user name and password spelling shouldn't be a factor. Please Help Me!
"Login Failed" (2) Win 7
Submitted by Guest on
I'm having the same issues and haven't found a resloution to fix this problem. Yet... Mobicip will not complete setup after installation on Windows 7 sys - "Login Failed(2)" each time you try to login for system authentication and setup completion...
Same problem here!
Submitted by Guest on
I am getting the same "login failed 2)" message... help, please!
Re: "Login Failed!" everytime on Windows 7 client
Submitted by mobicipp on
We sincerely apologize for the trouble you are having and for the delay in replying to this forum post. Our dev team is actively investigating the issue. Is it possible for you to spend a few minutes with our dev team staff to help them troubleshoot and fix the issue? Please send an email to support@mobicip.com with your phone number and a good time to call and one of our support staff will get in touch with you at the appointed time. Once again, we sincerely apologize for the frustration caused. Please bear with us and we will make sure that we resolve this issue to your satisfaction.
Priya (Mobicip Support)
Log in failed every time with Windows 7
Submitted by Guest on
I have the same problem. I purchased the Windows 7 Premium, but have not been able to login to use it. Very frustrating. This issue has negatively impacted a little girls Christmas.
Technical support has not been much help. Someone with the helpdesk called, and was unsuccessful at getting it up and running said they would call back same time next day. I have not heard from them since.
I need a fix or a refund.
Re: Log in failed every time with Windows 7
Submitted by mobicipp on
We sincerely apologize for the delay in resolving this issue. Our dev team has published an update on our website (please see the link below). As a first step, please go ahead and uninstall the Mobicip solution from your computer by going to the Control Panel >> Programs >> Choose 'Mobicip' and Uninstall (you need to be logged in as the administrator to uninstall programs). Then, download the update directly from this url http://downloads.mobicip.com/windows7/x86/MobicipUpdate_x86.exe and install it by following the steps that come up. We believe that this should definitely resolve his issue.
If the problem still persists, is it possible for you to spend a few minutes on the phone with us? Please let us know your phone number, a good time by sending an email to Mobicip Support and one of our support staff will contact you at the appointed time.
Once again, we sincerely apologize for the delay in resolving this issue. We appreciate your patience and continued support.
Priya @ Mobicip Support
Installation Failure - new Windows 7 update
Submitted by Guest on
I followed your directions to uninstall Mobicip and downloand the latest version to fix my Windows7 login failure. Now I get an error during installation that says it cannot find curllib.dll. I downloaded this file and put it in the Mobicip directory and in the Windows/system32 directory. I still cannot get Mobicip to install. Please help.
Thanks.
Installation Failure - new Windows 7 update
Submitted by mobicipp on
We sincerely apologize for the trouble you are having. We have requested our dev team to investigate this issue and will post an update as soon as we hear from them.
Priya @ Mobicip Support
Cannot Uninstall without logging in
Submitted by Guest on
Won't let me uninstall without logging in and I can' login cause login doesn't work. I need help.
blocked again!
Submitted by Guest on
Tried the website above and it blocked me too! GRRRR
Re: blocked again!
Submitted by Gita on
We are extremely sorry for the trouble you have been facing. We feel that it would be better if we work out this issue over the phone. Please send an email to support@mobicip.com with your phone number and a good time to call and one of our technical support experts will get in touch with you at the appointed time. It would be good if you have access to the specific computer at the time of call.
Same here
Submitted by Guest on
Did this get resolved? I have having the same problem with Windows 7. Login through Mobicip works fine but the when logging in with the desktop icon i get the login failed (2). Also my kids logins are not blocking anything???? I need help with this quickly.
Thanks.
Having the same problem
Submitted by Guest on
I am having the same problem. Has this issue been fixed yet? I tried to uninstall Mobicip but it asked me to login and of course that doesn't work. Please advise. Even though I paid for this, I am now using Windows Live Family Safety because Mobicip is not working. Windows Live is free.
I appreciate a response ASAP. Thank you.
Karyn
hawkenberry@optonline.net
No apparently not I"m having the same problem! 3/11/2012
Submitted by Guest on
I'm having the same problem. Can't uninstall. Pop up comes up saying there is an update but when I click on it nothing happens or it takes me to a web page that closes. My son can't finish his paper because Mobicip is blocking everything in sight and I've lifted all restrictions I can find. I've even deleted his name from the account. I'm very frustrated. I can log on to Mobicip via the internet with my log in id but when the uninstall program asks me to log in it says log in failed. Not he can't to anything with his computer. Very disappointed!!
Re: No apparently not I"m having the same problem! 3/11/2012
Submitted by Gita on
We sincerely apologize for the delay in getting back to you. Please try downloading the update directly from the following link and check if it works.
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