I just made a $9.99 purchase on Mobicip.com. Do I need to purchase the app from the App Store for $4.99 as well?

I would like to post a possibility.  Everyone on this thread is correct.  It IS NOT very clear (customers) and it IS labeled on the pricing page and in other tutorials (Mobicip employees).  Inside of one minute or so, the customer should be able to know the cost and understand everything.

It is not how smart a person is (although it could be), it's how much time they want to spend on a given topic when they have ten other tasks in their head to do.

So, my suggestion to help both sides is to use explicit words on the bottom of the pricing page in plain text.  if you desire to be fancy and add it to your image(s), that's your call.  But something as such...

**The price of the additional features does not include the price of the Mobicip application.

Done.  This thread wouldn't exist with one sentence added to the pricing page.

BTW, I too thought it was $10 per device for the app and the added features.  I tend to figure things out on my own and only read the manual if I come to a blocking issue.  So I didn't read a single tutorial, just read it's abilities (the history is a big one) and a few threads on other websites before I purchased the premium from the website.  I of course then couldn't find the way to tell iTunes that I already bought the Mobicip app, LOL.

Again, one line of text under those images but above the Facebook advert and this thread wouldn't exist.

Cheers,
Pete
 

after a simple review of the information in this knowledge base, I called mobicip...received a call back within a few minutes and was explained that I would have to purchase the app for $4.99 then I would have to purchase the $9.99 premium per device...no confusion here; just a minor amount of investigation removed any questions on my part.  do a minor amount of homework when making decisions on purchases and you will not be "surprised".

I do admit that mobicip could make things a little more clear, but again, a slight amount of homework on the purchaser's behalf can eliminate any questions about the product or purchasing requirements...

I too followed what I thought were the "step-by-step" instructions on your website and purchased a 'Premium' subscription for two devices.  The pricing matrix on your website seems to indicate that the services in the 4.99 product are INCLUDED with the 9.99 product.  However, only AFTER paying almost $20 for my subscription did I find out that I have to spend another 4.99 per device to get the product I thought I was buying!

You seem to think (judging from your remarks in the thread) that your pricing is clear; but how many people have to make this mistake and tell you that it is NOT CLEAR before you do something about it! 

I am VERY frustrated and feel like I just got shafted!  This is NO WAY to start a relationship!

You need to make it VERY CLEAR BEFORE allowing anyone to purchase your subscription, that the product must be purchased and installed separately.

I don't understand your answer.  If you just paid 9.99 and bought itthrough a laptop for 2 devices,  how do you set it up on those devices?    Believe me, it is not clear.

We are a school and we have used Mobicip (over 100 iPads) but the cost is very expensive. As a baseline app ($5/user) it is a somewhat effective proxy. However, when compared to other proxy services or proxy server solutions it is very expensive, especially if you want to roll out to hundreds of students. Granular filtering at $10/userbecomes thousands of dollars (plus it is a subscription, so upkeep is also expensive), this current pricing structure is inflexible and very expensive.

K12 schools require more flexibilty at a reasonable cost. Mobicip does not provide this flexibility. Multiple purchases do not lead to a discount. I understand that much is factor into support costs required for supporting multiple devices but typical support for a school is being requested by knowledgeable IT professionals - assume that have already attempted to troubleshoot problems, unlike many home users that really don't understand networking or proxy filtering. Also understand that what happens in a school classroom often times is much different than what occurs in the home livingroom. For example, even if a site may not be CIPA required to be filtered, many schools define filtering based on classroom management or network bandwidth requirements... hence Youtube (other video streaming), gaming, webmail, chat, social networking (etc) are often blocked or heavily filtered, just to keep students on the task of learning... the 3 choices provided by the $5 app is very ineffectual and too simplistic - more basic options need to be provided.

If Mobicip continues the current price/service model, it is clear that we will seek comparable services elsewhere.

It is NOT clear. I purchased the $4.99 app first on the I-touch, then it blocked everything for my elementary schooler, including toddler sites, now to unblock them I have to go buy the $9.99 service.  I did not see this explained when purchasing the app.  Perturbed.

I also purchase the $9.99 on my home computer but.. how can i get it to work or download to my doughters itouch????????   please advice. when i go to itunes the store wants me to purchase again?