It takes a few minutes for the purchase to propagate through our servers. Please allow a few minutes and try again.
The first device that uses your account is assumed to be your registered device. You should start seeing Internet activity reports right after a device starts using your account.
Comments
6 comments postedI purchased the upgrade for my sons iphone once, and then the status still said "upgrade now" so I purchased it AGAIN. My credit card was charged twice and the account info on your website still reads "upgrade now" for this device. The phone has been restarted over and over so I know thats not the problem. Whats the deal? and I also would like the 2nd $9.99 charge credited back to me please.
We are extremely sorry for the trouble you are having. Please let us know your Mobicip-registered email id by sending an email to Mobicip Support and we will make sure that your additional premium purchases are refunded. We suspect that your Premium purchase would have been processed and applied to your account the first time you made the premium purchase. It will be applied to the device only when you launch the Mobicip Safe Browser from your device the next time.
When you login at www.mobicip.com, the notice that says "Upgrade Now" should have disappeared from the other pages, but will probably persist in the Devices page alone until you use Mobicip from the device the next time.
Simply launch Mobicip on the device and it will pick up the Premium subscription. On the website, the notice to upgrade should disappear within a few minutes.
Please don't hesitate to send an email to Mobicip Support if your problem persists and we will investigate further asap.
Mobicip Support Team
I've waited overnight and I'm still seeing the upgrade now link. I've got the receipt from Google confirming my purchase of the premium service. What gives?
Anonymous
Without your username, it is difficult to give you any additional information. Please contact us immediately via email at support(at)mobicip.com and we'll be happy to take care of this issue.
Mobicip Support
I am having the same issue. It's not right that we made a purchase and don't have instant access. There's no notice that there will be a delay. I will be e-mailing you as well and would like and immediate resolution to this issue.
I don't have a problem that the system requires a delay after purchase, but I agree that there should be some notification that a delay may occur. In my case, it caused me to purchase the upgrade a second time inadvertently because I assumed it had not gone through. I did at least wait to see if I got a receipt before ordering the second time, but I had not received a receipt, so I ordered again. Now, the next day, I have been billed twice. The upgrade is now working, but I have asked for credit for the second inadvertent purchase. I am waiting now on a response to that credit request. BTW, 24 hour response turnaround for a high-tech application in the information age is too long. Otherwise your application provides a great service that I appreciate. I have provided my account information with my support request in separtae requests directly to support@mobicip.com.
Thanks,
User (happy with aplication, but unhappy with service)