EVERY website blocked???

Posted: Thu, 01/19/2012 - 19:00

 All settings are correct in our premium account.  Almost all boxes are unchecked except Pornography and both devices have been working just fine for weeks, and all of a sudden today both devices are not even able to access Google, Yahoo, or even Mobicip.com itself!!

Devices: iPad2 w/ iOS5, iPhone4s w/ iOS5

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Re: EVERY website blocked??

  • Sun, 02/05/2012 - 10:28
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We sincerely apologize for the delay in replying to your forum post. We find it quite concerning that all the websites were blocked when you haven't made any changes to your settings. We have requested our dev team to look into this issue asap and will get back to you with an update as soon as we hear from them.

Priya @ Mobicip Support

Re: EVERY website blocked??

  • Gita
  • 01/27/11
  • Tue, 02/07/2012 - 21:45
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Hello WynterB,

This is in response to the issue you reported that all websites were blocked on Mobicip. We already sent the update to your email address. However, copying our reply here as it would be helpful for other users who face similar kind of issue.

Our dev team investigated the cause of the issue and mentioned that the option 'White-list only mode' was checked in your account and hence all websites except the one you had in the white-list (craigslist.com) were blocked for the reason 'Blacklisted URL'. Now the option being unchecked, we see in your reports page that you are able to access the internet without any issues.

Please let us know if the problem is resolved now. Otherwise we will be happy to assist further. We appreciate your patience as we worked on investigating this issue.

 

Mobicip Support