Some users located in Ireland, Saudi Arabia and Kuwait (using the iPhone 4 or iPod Touch 4) had reported a network error problem. A similar error is reported if your date and time is setup incorrectly, but this one was not being resolved even with the correct date and time settings.
We are happy to note that the region-specific problem has been resolved and a beta version issued to the users who contacted us. If you are in one of these regions, the workaround is to set your time zone to GMT (London time) by following the steps below:
1. Launch Settings.
2. Select General > Date & Time.
3. Turn Set Automatically to OFF.
4. Set Time Zone to London, UK.
5. Set Date & Time to be consistent with London time.
Mobicip should work correctly after this. Please bear with us as we publish the next update via the App Store that will resolve the problem. Hearty thanks to the users who contacted us and helped beta test the solution.
4 Comments
Cannot login in China
Submitted by Guest on
Greetings,
I have the same problems as above but in China. Changing the time zone is not adequate as many other things depend on accurate timing.
Please contact me directly on this: rojas70@gmail.com
P.S. Can I also note that using the G-Whiz app of google, a new browser pops up there that has no filtering whatsover, this was a great disappointment b/c it opens a loophole, that so far can only be solved by deleting the app and restricting any more app downloads...
Can Mobicip develop a system where all internet traffic is monitored regardless of app?
Thanks,
Juan
Re: Cannot login in China
Submitted by Gita on
We are sorry for the trouble you are having. One more user located in China has come up with the same issue and we are actively working on a solution for the same.
Thank you for mentioning your email address that helped us locating your Mobicip account. We have created a support ticket on your behalf and have sent response to your registered email address. We are copying our response here, so that it will be helpful for other users who may come accross the same issue.
'Based on our investigation so far, we believe that it is something specific to your device that is causing the problem. Somehow the security certificate used by Mobicip is not being recognized on your device. In order to investigate this further and to come up with a permanent solution, our dev team would like to setup a diagnostic beta version of Mobicip on your device. The beta version may or may not resolve the problem, but it will collect some additional technical information that will help our dev team narrow down the problem.
We will need your device UDID to enable the beta version.
- To find your iPod Touch's UDID, just plug it into your computer and wait until iTunes recognizes it.
- Select your iPod Touch from the Devices list in iTunes.
- Click the "Summary" tab.
- To see your UDID, click on the word "serial number" beside the picture of the iPod Touch.
- You should see the word "identifer" and an alphanumeric string – this is your UDID.
- To copy it, just press command + C on your Mac's keyboard (or control + C in Windows).
Paste the UDID in your reply to our email. We will send you the beta version along with simple steps to setup. We request that you please work with us and we expect to resolve this issue to your satisfaction.'
Now, moving on to your other concern, please note that Mobicip's filter works only on the Mobicip Safe Browser and not on any other apps available/donwloaded on the device. While we would like to make our filtering service work with other apps as well, Apple does not allow us to create software that runs in the background. Hence, we had to create our own browser to provide filtered internet access. Please note that this is the case with any other internet filter available for Apple's mobile devices. This is the reason why request our users to disable/delete all other browser apps available on the device and make Mobicip as the only device available for filtered internet access.
Please let us know if this answers your question. Otherwise we will be happy to assist further.
Also in China...
Submitted by Guest on
I just purchased your app, and also live in China, and I am running into the same problem (ie the great firewall of China). The weird thing is that it even wont work with my VPN active. Please assist.
Re: Also in China...
Submitted by Gita on
We are sorry for the trouble you are having. As a work around for the issue, you can set the time zone on the device as London, England and check if it works fine for time being.
In order to investigate this further and to come up with a permanent solution, we may need your device UDID for setting up a diagnostic beta version of Mobicip on your device. So, we recommend that you send us an email from your Mobicip - registered email id to support@mobicip.com, so that we can let you know the next steps to resolve the issue.