My son was trying to get onto ytv.ca and family.ca which is a canadian children's television site (disney etc) and it was blocked. I tried setting it to "middle school" thinking that might be the issue, but still he was unable to. Please advise.
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access to www.bratz.com
Hi added www.bratz.com to my allowed categories but my kids still cant' access it, their access levels are elementary level and I paid for the premium service already. I added it over a week ago.
Re: access to www.bratz.com
We sincerely apologize for the delay in responding to your forum post. Please note that it may take up to 30-45 minutes for any change that you make on the web monitor to reflect on the device. So, your settings should work fine on the device now. Please try now and check if it works fine.
Also, another common error other parents run into is that they add websites in this format
http://www.bratz.com
www.google.com
If you allowed websites like this, it is not enough. You will need to allow the domain by adding
bratz.com
google.com
instead. Many sites do not use the www prefix anymore, especially for mobile versions of the site.
Please let us know if this resolved the issue. If the problem still persists, please let us know your Mobicip - registered email id or send an email to support@mobicip.com via your registered - email id and we will isolate the cause of the issue.
Mobicip Support
Re: Children's site blocked
Dear Spookycat,
We sincerely apologize for the trouble you are having. We have requested our filtering policy team to look into this issue and will get back to you with an update as soon as we hear from them. The websites are blocked under the categories 'Online games' and 'Games' which are the right categories for them based on their content. But, since they are 100% safe for kids at the elementary level, we have requested our filtering policy team to evaluate and move it to our whitelist for all three levels. We will keep you posted on any updates as soon as we hear from them.
Priya @ Mobicip Support