Hello. Just purchased the app from the iTunes store on a brand new touch. I can't get the app to load when I click on the Mobicip icon. The page shows itself momentarily and then closes itself down right away. I disabled Safari in the restrictions settings per instructions. I even uninstalled and reinstalled the app to see if that helped. Still won't load. What am I doing wrong here? Help please!
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what if ap missing
did the IOS4 upgrade to my daughter's touch and my iPhone. Now ap no longer shows in iTunes. Do I have to buy it again or is there a way to recognize and re-download?
Re: what if ap missing
We are sorry for the trouble you are having. Here are a couple of suggestions you should try out to fix this.
1. As a first step, try this. Connect the iPod to the computer, launch iTunes and select the device from the left hand panel. Select the Applications tab and look for Mobicip on the list. If the checkbox for Mobicip is unchecked, go ahead and check it and click Sync at the bottom of the screen. This would install the app onto the device.
2. If you purchased Mobicip's Safe Browser app from your iTunes account, and if your son has his own iTunes library, then the app could disappear upon sync'ing, if Home Sharing has not been enabled on the computer. Here is what you need to do if this is the case.
i. Launch iTunes on your son's computer.
ii. If he logged in using his iTunes account, click Sign Out at the top right.
iii. Click Sign In at the top right. Login using your iTunes account. Some prompts may pop up asking you if you want to authorize the computer to use your iTunes account. Accept these prompts.
iv. Once signed in, search for Mobicip, and click BUY NOW. You will see a message that you will not be charged for the purchase. The app will be downloaded to the iTunes library on the computer.
v. Sync the iPod with the iTunes library. Mobicip's Safe Browser should now be installed once the sync is complete.
vi. Launch Mobicip and login using your Mobicip.com account.
There are a couple of other scenarios, but we don't need to go there until you try these out.
Please try these and let us know if the problem is resolved now. Otherwise we will be happy to assist further.
More diagnosis needed
We are sorry that you are having trouble using Mobicip. Please be assured that thousands of users continue to use Mobicip without problems. So we should be able to fix this soon. We will need your help to troubleshoot the problem.
Next Step
Sync the device with a computer, find the crash reports, and send it to support (at) mobicip.com.You will find the crash logs in the folder listed below, by platform.
Mac OS X : ~/Library/Logs/CrashReporter/MobileDevice/
Windows XP: C:\Documents and Settings\\Application Data\Apple computer\Logs\CrashReporter/
Windows: C:\Users\\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/
All reports that begin with "CipNet" are related to Mobicip. Send these reports to support (at) mobicip.com as they can help us troubleshoot the problem.
Possible Solutions To Try
We have noticed some OS inconsistencies that can cause this. When this happens, all third-party apps on the iPod Touch fail to launch. If you see this, please try the following:
1. Shutdown the device completely by pressing and holding the power button. Repeat the step to restart the OS. Try launching Mobicip now.
2. When other users had reported this issue, the root cause was unrelated to Mobicip. An unknown OS instability was causing all thrid-party apps to fail. Some users have notified Apple about this already and we are told that Apple is investigating the problem. For these users, the solution was to restore the device to factory settings, and then restoring settings and content from the backup. Follow the instructions in this article to restore the device.
Try the steps above and let us know if it resolves the problem. Meanwhile, we await your crash reports for further investigation.
Problem solved! It was an
Problem solved! It was an iTouch issue. Reset and restore = success! Thanks! Everything is working fine!
Thanks for the note!
We are glad to hear that the problem is resolved after you reset the device. Please feel free to post here if you any other questions.
Mobicip Support