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App Helps Parents Connect With Kids

There used to be a time when you would setup an internet filter for the family computer and forget about it. Not anymore. In a world where the internet is rapidly evolving and coalescing, new content is published by the second, and the content is being accessed on any available gadget, it doesn’t make sense to be such an aloof parent anymore.
 
To help you, Mobicip has created a new Monitor app that is available today on the iOS App Store
The Monitor allows you to stay in touch with the internet activity and browsing habits of your kids, all conveniently from a personal iPhone or iPad. The app also offers parental controls such as the ability to whitelist or blacklist a website / domain in the browsing history, change the filtering level, and edit the filtering profiles in the account.
 
While the general notion is that kids are more tech-savvy than parents today, you have a vital role to play in educating kids on using the internet. But kids spend so much time online for day-to-day tasks like homework that parents or administrators are faced with the overwhelming task of staying on top of their kids’ lives in the online world. The Monitor bridges this gap and not only gives you a ringside view, but also allows you to interact with your kids and instantly adjust the controls in place.
 

To report issues or feedback, please get in touch with us. If you are happy with Mobicip, please leave a quick review in the Apple App Store or Google Play store. Your feedback and support is much appreciated!

This is a copy of the latest Mobicip newsletter. Click here to subscribe.

Announcing Mobicip Monitor For Parents & Admins

Want to experience an 'Aha!' moment? Try the new Mobicip Monitor, now available on the App Store!
            
The Monitor is designed for parents and admins, and allows you to manage your Mobicip account from the convenience of your personal iPhone or iPad. Premium users can review the browsing history at any time, allow a blocked website or vice versa, and more without touching your kid's or student's device.

Experience your 'Aha!' moment. Check out the demo video, or just download the app, for free!

To report issues or feedback, please get in touch with us. If you are happy with Mobicip, please leave a quick review in the Apple App Store or Google Play store. Your feedback and support is much appreciated!

 
The Mobicip crew
 
This is a copy of the latest Mobicip newsletter. Click here to subscribe.

How To Change Your Password (Or Username)

It has been a while since you setup Mobicip. You continue to receive reports via email, but you haven't really logged into the Web Monitor in a few weeks or months. And now you forgot your password and/or username. 

Reset Your Password

Open any browser and go to mobicip.com. Click the Login button and look for the link that says 'Trouble logging in?'

You will be asked to enter your username / email address, and a link to reset your password will be sent to your inbox. 

Change Your Username

The email address that your account was created with is the username. If you forgot your username, or need to change your username for some reason, simply contact support and request the change.

Enable Account On Device

Whether you change your username or password, make sure to re-enable Mobicip on each protected device using the new credentials. Otherwise, the app will report a login error and will be rendered unusable until you do so.

To report issues or feedback, please get in touch with us. If you are happy with Mobicip, please leave a quick review in the Apple App Store or Google Play store. Your feedback and support is much appreciated!

The Mobicip crew
 
This is a copy of the latest Mobicip newsletter. Click here to subscribe.

Missing Premium Upgrade And How To Fix It

If you purchased a Premium subscription over the last week, you may have run into a glitch on our website. One side-effect of the glitch is that your Premium upgrade may not be reflected in your account. 

Is Your Upgrade Applied?

Login at mobicip.com and go to Settings or Reports. If you see a notice recommending an upgrade, your Premium purchase has not been applied. Please contact support immediately and we can fix the problem.

We apologize for any inconvenience this might have caused. And many thanks for your patience as we resolved the issue and restored functionality.

Check Your Device List

If there isn't a notice on the Settings or Reports pages, go to Settings > Devices. You may see some devices with the Premium upgrade and some without. Go through the list and make sure the right devices have picked up subscriptions.

To report issues or feedback, please get in touch with us. If you are happy with Mobicip, please leave a quick review in the Apple App Store or Google Play store. Your feedback and support is much appreciated!

The Mobicip crew
 
This is a copy of the latest Mobicip newsletter. Click here to subscribe.

Why Is The Website Acting Weird With No Activity Reported?

If you tried to sign up for a new Mobicip account in the past day or two, you may run into a 'something went wrong' error. 

Something went wrong error

If you have a Premium subscription, you may see that the reports are empty or not updated. This is a server and database issue and we are working actively on resolving it. Rest assured that the reports are being collected and are only not being displayed on the website.

Please bear with us and we will post an update here soon. (see comment below)

Premium Applied To The Wrong Device?

If you're like most parents, you probably tested Mobicip's Safe Browser on your personal iPhone or iPad before you set it up for your kids. Turns out that the Premium subscription is picked up by the first device that uses your account, and is likely to picked up by your personal iPhone or iPad.

Check Your Device List

To check if your Premium subscriptions have been assigned correctly, login at mobicip.com and select Settings > Devices. You will see exactly which of your devices have Premium subscriptions associated.

This may also happen when your device is replaced (or in some cases, upgraded to iOS 7 without updating Mobicip first).

Request Premium Transfer

If the wrong device has picked up the upgrade, just send a note to support(at)mobicip.com and we will make the transfer. Once the transfer is confirmed, go back online and check your device list to make sure the right devices have the upgrade.

To report issues or feedback, please get in touch with us. If you are happy with Mobicip, please leave a quick review in the Apple App Store or Google Play store. Your feedback and support is much appreciated!

The Mobicip crew
 
This is a copy of the latest Mobicip Newsletter. Click here to subscribe.

The Little Features That Could

Once in a while, a support issue is raised by a Premium user reporting that every search and every website is being blocked. It seems counter-intuitive and leads to frustration. There are a couple of powerful features in Mobicip Premium that can cause this, and are meant to be used sparingly and carefully. 

Whitelist-Only Mode

Premium users can login at mobicip.com, go to Settings > Websites > Allow Websites and select 'Allow ONLY the websites on this list.'  If you have this selected, no other website other than the ones on your list will be allowed.

Keyword Blocking

Another powerful feature to be checked is under Settings > Phrases. Any website or content that contains keywords or phrases from your list will be summarily blocked. In general, be wary of adding short keywords to the list, as the word may be part of a longer and perfectly allowable word or phrase, and can easily lead to over-blocking.

Commonly known banned keywords are blocked anyway, so you'd want to add phrases or keywordsthat are not blocked by default and are not well known or obvious.

To report issues or feedback, please get in touch with us. If you are happy with Mobicip, please leave a quick review in the Apple App Store or Google Play store. Your feedback and support is much appreciated!

The Mobicip crew
 
This is a copy of the latest Mobicip Newsletter. Click here to subscribe.

Speak Up For Technology In Education

In case you haven't heard about it, Speak Up has been and continues to be the only annual, national survey to ask students, educators and parents how they use – and how they would like to use – technology for learning.

All schools and districts are automatically registered to participate. While Mobicip is not affiliated with the survey in any way, we highly recommend that you spend the few minutes it takes to express your opinion. In addition, please do encourage your students, teachers, parents, administrators and community members to go online and take the 20 minute survey now through December 20th!

Why Participate?

Since 2003, Speak Up has collected and shared the views of over 2.6 million students, teachers, and parents from all 50 US states, as well as internationally. By participating in Speak Up, you are expressing your views to a wider audience of local, state, and national policy makers as well as the business community—and contributing to the international dialog about science, technology, and preparing students for the 21st century workforce. All of the survey results and reports are freely available for anyone to download and use.
 
To report issues or feedback, please get in touch with us. If you are happy with Mobicip, please leave a quick review in the Apple App Store or Google Play store. Your feedback and support is much appreciated!
 
The Mobicip crew
 
This is a copy of the latest Mobicip Newsletter. Click here to subscribe.

'To Do' When Your Device Is Replaced...

So you (or your kids) got a new iPhone 5c or 5S. You have setup parental controls on the new iPhone, and setup the Safe Browser on it. Why aren't your Premium settings being applied? And why are your reports empty?

Well, there is a little step required before all the Premium features will start working on the new device. You see, a Premium subscription is tied to a specific device. If your device was replaced for any reason, the subscription needs to be transferred to the new device. You can check the status easily. Simply launch Mobicip on the said device, go to Settings and select the device name. 

If a transfer is required, email support(at)mobicip.com or fill out a support request. Our support specialists will make the transfer and confirm.
 
To report issues or feedback, please get in touch with us. If you are happy with Mobicip, please leave a quick review in the Apple App Store or Google Play store. Your feedback and support is much appreciated!
 
The Mobicip crew
 
This is a copy of the latest Mobicip Newsletter. Click here to subscribe.

What's New In iOS 7

A lot has been written about the iOS 7 upgrade and that it brings "order to complexity", according to Jony Ive, Apple's design honcho. Here's a look at some features that could be particularly useful to parents and administrators.

1. Touch ID: The iPhone 5S supports fingerprint-scanning. You can use your fingerprint in lieu of a passcode. But more importantly, it can be tied to your Apple ID. So your kids cannot download an app without your "finger" of approval.

2. AirDrop: A peer-to-peer, fully encrypted method to share something with someone near you. You don't even need WiFi to use this feature. Really cool!

3. Find My iPhone Activation Lock: If you lose your iPad and you had 'Find My iPhone' enabled on it, this will protect you. You can remotely wipe the device and no one can restore or do much with itwithout your Apple ID.

4. Contacts Blocking: Phone, FaceTime and Messages can block specific people from being able to contact your child.
 
5. Safari Restrictions: You can now block inappropriate websites in Safari via the Restrictions feature. While a Safe Browser (like Mobicip) will give you better filtering, remote management and monitoring capabilities, the built-in restriction provides a basic safety measure.

6. Privacy: The Restrictions feature includes a bunch of privacy locks for apps that access personal data from your phone.

7. Check Cellular Data Use: Some apps hog cellular data. You can quickly review them and restrict them to WiFi only. 

If you haven't already, make sure to update Mobicip before or after upgrading to iOS 7.
 
To report issues or feedback, please contact support. If you are happy with Mobicip, please leave a quick review in the Apple App Store or Google Play store. Your feedback and support is much appreciated!
 
The Mobicip crew
 
This is a copy of the latest Mobicip Newsletter. Click here to subscribe.

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